Applies to purchases of MUSCLE Flex plans and credits. MUSCLE Flex is operated by Highfuture Ent. Corp., doing business as Adhibita ("Adhibita", "we", "us"). Contact: [email protected]. MUSCLE Flex is in beta. We will notify you of material changes by email before they take effect.
Merchant of record.
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles refunds. Paddle handles order, billing and refund questions; Adhibita handles product support (see /support).
All purchases are final.
All purchases of plans and credits are final and non-refundable, except where required by law, where Paddle grants a refund under its buyer terms, or where we end the Service or close your account for a reason other than your breach, in which case we refund your unused paid credits.
Credits are a prepaid allowance for using the Service only. They have no cash value and cannot be transferred, exchanged, or redeemed for cash or for any other product, except as refunds described in this policy.
Plans.
Cancelling a plan stops future renewals. It does not refund the current month. If you are in the EU, the EEA or the UK, you also have any statutory right of withdrawal that applies to you. Starting to use credits does not by itself waive your statutory rights. Any deduction for service supplied during a statutory withdrawal period is made only where applicable law permits it and all required express requests and disclosures have been satisfied. Refunds granted by Paddle follow its buyer terms.
If we end the Service.
If we end the Service or the beta, or close your account, for any reason other than your breach of the Terms, we refund your unused paid credits.
How to ask.
Reply to your Paddle receipt, use paddle.net, or email [email protected] with the email address you paid with. Refunds go back to the original payment method through Paddle.
What a refund does to your balance.
When a payment is refunded, the credits it added are removed in proportion to the amount refunded. If you have already spent them, your balance can go negative and your account may be suspended until we review it, as described in the Terms (section 4). Chargebacks and payment disputes suspend the account until we review it; they do not automatically remove or restore credits. We never charge a payment method automatically to recover it.
Not covered.
We do not refund credits used on requests, including charged failures as described in the Terms, except as stated in this policy, where the law requires it, or where Paddle grants a refund under its buyer terms.